Sahil had been managing a network upgrade project. It was a huge project in which the sub-contractors had to replace the existing machines at more than 8000 locations across the country. In order to complete the job, the sub-contractors assigned their resources in different parts of the country to perform the site’s surveys in order to note down the low-level hardware details of each location. The existing hardware was installed on different locations of the city. The sub-contractors had issues in visiting these locations because each location owner had a different procedure in terms of passport details, company official letter, National ID, etc. Due to this issue, each city’s progress for surveys completion was different; some slow while some optimum.
Sahil noticed the following behavioral approach from different resources perfuming the surveys:
1. Employee-1: Goes to the site, experiences access issue, comes back to the office, complains to his manager and asks his/her support in resolving the issue. His manager supports him to resolve the issue and survey is done after some days. Employee-1 continues the same procedure for all 1000 sites surveys.
2. Employee-2: Access issue observed, comes back to the office and prepares the documentation and resolve the issue at his own without involving his manager. Continues the same procedure for all 1000 sites surveys in his city.
3. Employee-3: Access issue observed, comes back to the office, completes the documentation and finalizes the requirements with the building management for future access. Keeps this document in his drawer so that it can help him in the future. Continues the same procedure for all 1000 sites surveys.
4. Employee-4: Access issue observed, completes documentation, resolve the access issue, generalize the protocol and procedure to resolve access issues in the future. Prepares the database of each site, records all the detailed information about the site (owner name, mobile number, access procedure, visiting timing, procedures etc) and shares this with all his colleagues to save their time for future site visits.
While all 4 employees were completing the given job however person-4 was the most effective who was not only completing the job but also thinking ahead as well in the best interest of the company. His smart approach helped save extra time for revisits of sites, reduce resource efforts and decrease company expenses.
Although it’s a telecom/IT example but the concept is applicable to all kind of professional fields where each employee has a different professional attitude toward the work in his/her domain. Some keep complaining & criticizing, while others are solution focused, responsible and efficient. So next time if you think that you and your colleague both perform the same amount of work but the boss likes the other person then think which category of employees do you belong to as per above example? Think whether you possess short vision or futuristic vision? Think whether you think locally or think globally? Think whether your work on tasks (to make things done) or on procedures (to improve the overall cost and efficiency)? Think whether you are an organized person and record your activities more professionally or just don’t care about mature documentation? Remember, it’s all about your approach and the attitude that makes you a better employee.
Moral: Making things positive doesn’t mean a sunny outlook; it means making the choice to see problems as opportunities. Every problem and difficult situation is embedded with a solution – the adventure lies in finding a solution; a futuristic solution.
Anything is possible if you have the mindset and the will and desire to do it and put the time in !!