Shiv had to urgently reach his office in a famous business park in the city. It was his first day in the new office in the new city. He gave a taxi driver a business card to take him to the address.
At the last point, he circled around the building. His meter read 11$, but he took only 10.
Shiv said Henry, your meter reads 11$ how come you are taking only 10.
He said Sir, I am a taxi driver, I am supposed to be bringing you straight to the destination. Since I did not know the last spot, I had to circle around the building. Had I brought you straight here, the meter would have read 10$. Why should you be paying for my ignorance? He said Sir, legally, I can claim 11$ but Honestly and ethically I am entitled to only 10.
He further added that our country is a tourist destination and many people come here for three or four days. After clearing the immigration and customs, the first experience is always with the taxi driver and if that is not good, the balance three to four days are not pleasant either. He said Sir I am not a taxi driver, I am the Ambassador of my nation without a diplomatic passport.
Henry probably did not go to school beyond a certain grade. He had no management degree. But he was a true professional. His behavior reflected pride in performance and character.
He taught a very valuable lesson that one needs more than professional qualification to be a professional. In one line, “Professional with a human touch and Values” that makes all the more difference. Knowledge, skill, money, education, all are very essential. But once this gets complimented with human values, honesty, and integrity at work, nothing in the world can stop you from performing your best.
Moral: To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity.
Professionalism: It’s NOT the job you DO, It’s HOW you DO the job !!